Synflex America ships Priority Mail within the United States and Air Mail for international orders.

All Packages are carefully wrapped and sent, however if you receive your order and it is damaged
please email or call our customer service department at 941-778-2155 and in most cases a new
bottle(s) will be shipped back out to you that same day.

Synflex America, Inc. carefully inspects each package leaving our shipping department, however,
if you do happen to receive an incorrect order, please email or call our customer service department
at 941-778-2155 and we will be more than happy to work with you to correct the situation.

Synflex America, Inc. provides FREE PRIORITY MAIL SHIPPING within the United States. International
shipping costs will be displayed within the order process. Due to Customs regulations, we do not ship
to Germany, Norway, Austria and North Korea. Orders received before 9:00am EST are shipped the
same day.

Return Policy & Guarantee: If you do not feel a positive impact on your osteoarthritis within the
use of 3 - 8oz. bottles, just send the remaining portion (even the empty bottles) back to us for a full
and prompt refund. If using Syn-flex® with your pet, you should see a positive impact in your pet
after 3 - 8oz. bottles. If not, send it back to us and we will issue a full and prompt refund.